Flobase Refund & Cancellation Policy

Last Updated: February 1, 2026

This Refund & Cancellation Policy (“Policy”) explains how subscription billing, cancellations, refunds, and digital content access are handled for Flobase (“Service”), operated by Durant Digital LLC, a Wyoming company (“Company,” “we,” “our,” or “us”). By using the Service, you agree to this Policy.

1. General Refund Policy

Because Flobase provides instant access to digital content, including ebooks, flipbooks, AI-generated insights, educational tools, learning paths, and content summaries, all sales are considered final unless otherwise required by law.

Refunds are generally not provided for:

  • Monthly or annual subscription payments

  • Renewals that occurred before cancellation

  • Access to premium ebooks or flipbooks

  • AI learning tools or reading assistants

  • Add-on digital content or upgrades

  • Mistaken or accidental purchases

  • Forgotten or inactive accounts

Once premium access is granted, the content is considered delivered.

2. Subscription Cancellation

You may cancel your subscription at any time in your account settings.

After cancellation:

  • Your subscription remains active until the end of the current billing period

  • You will not be charged again

  • You will retain access until your subscription expires

  • No partial refunds or prorated credits are offered

It is the user’s responsibility to cancel before the renewal date.

3. Free Trials

If offered, free trials provide temporary access before a subscription begins.

When a trial ends:

  • Your payment method will be charged automatically unless you cancel before the trial expires

  • No refunds will be issued for charges resulting from failure to cancel on time

Free trials are limited to one per user unless otherwise stated.

4. Digital Product & Content Refunds

Some Flobase content—including ebooks, interactive flipbooks, learning packs, or downloadable summaries—may be offered as standalone purchases.

These purchases are non-refundable because:

  • Access is immediate

  • Digital goods cannot be “returned”

  • Many items include proprietary or AI-generated content

Please ensure you select the correct product before completing your purchase.

5. AI-Generated Content & Learning Tools

Flobase provides:

  • AI learning summaries

  • Personalized reading suggestions

  • AI-powered explanations

  • Study support tools

  • Interactive reading modules

AI outputs may vary and are not guaranteed to meet specific expectations.

Refunds are not provided for:

  • Dissatisfaction with AI responses

  • Interpretation issues

  • Perceived inaccuracies in summaries

  • Variations in reading recommendations

All AI tools are provided as-is.

6. Billing Errors

If you believe you were billed incorrectly:

  1. Contact us first at info@flobase.us

  2. Provide your account email and transaction details

  3. We will review the issue and correct valid billing mistakes

Unauthorized chargebacks or disputes filed without contacting the Company may result in:

  • Temporary account suspension

  • Loss of subscription access

  • Revocation of content rights

Chargebacks for legitimate purchases may be treated as misuse.

7. Third-Party Purchases

If you subscribed through a third-party platform (e.g., Apple App Store, Google Play):

  • That platform controls all billing

  • Their refund policies apply

  • All refunds must be requested through the respective storefront

We cannot override or manage refunds for external marketplace purchases.

8. Subscription Upgrades or Downgrades

If you upgrade your plan:

  • The upgrade takes effect immediately

  • You may be charged a prorated difference

  • Upgraded features are available instantly

If you downgrade:

  • The downgrade applies at your next renewal

  • No refunds are issued for the difference

9. Account Termination

Refunds are not issued if your account is terminated due to:

  • Violation of Terms of Service

  • Abuse or unauthorized redistribution of content

  • Fraudulent behavior

  • Misuse of AI systems

  • Breach of licensing or DRM protections

Remaining subscription time is forfeited.

10. Service Modifications

The Company may modify:

  • Content libraries

  • Features

  • AI tools

  • Learning paths

  • Subscription tiers

Changes do not entitle users to refunds.

11. Legal Compliance

Certain jurisdictions require limited “cooling-off periods.”
Where applicable under local law, we will comply with those requirements.

For users outside those regions, the general terms of this Policy apply.

12. Contact Information

If you have questions about this Policy, billing concerns, or cancellation issues:

Email: info@flobase.us
Address:
Durant Digital LLC
30 N Gould St
#55338
Sheridan, WY 82801, USA

We aim to respond within 3–5 business days.